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Jordanchrystian
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Brown external omnibox damaged

Hi,

 My external omnibox has been damaged and the wires have been exposed and look frayed. Is it possible to get and engineer booked to fix the box and check the cables please?

Jordan

PXL_20211016_140245404.jpg

 

 

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jbrennand
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Re: Brown external omnibox damaged

yes call it in as a fault and they will arrange a Tech visit to repair it.

A VM person willl respond on here but it can take a day or two

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Jordanchrystian
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Re: Brown external omnibox damaged

Thanks, yeah I mentioned it in a call with them and they said to download the app and do it through there but there's no option.

 

I'll leave it a few days and call if I haven't heard anything on here. Thanks again

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jbrennand
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Re: Brown external omnibox damaged

Yep CS are useless with these off-script queries. Surprised they didnt try and charge you £25 for a non fault call out.

A VM person will see the photo and arrange a fix when they get here.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zoie_P
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Re: Brown external omnibox damaged

Hi Jordanchrystian, 

Thank you for your post 🙂 

I am sorry that your wires are so exposed, I can get a tech booked for you to get this sorted. I will pop you over a PM and we can go from there.

Zoie

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Zoie_P
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Re: Brown external omnibox damaged

Hi Jordanchrystian,

Thank you for messaging with me, glad we could get an engineer booked in.

Please keep us posted with how you get on. If you want to reschedule or view your appointment time you can do so here, under the Help tab then "Orders and Appointments"

Zoie

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Roberthunter18
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Re: Brown external omnibox damaged

Hi 

I have the same problem and found this thread. A grey omnibox outside my house is damaged and has wires exposed. Children play on the street and it looks like it could be quite dangerous.

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Adduxi
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Re: Brown external omnibox damaged

Same advice . Post a photo to allow VM to assess the problem.  A VM Mod will pick this up and arrange a technician to sort this out.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
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Re: Brown external omnibox damaged

Hi @Roberthunter18,

A warm welcome to our Community Forums and thanks for your post.

Sorry to hear your omnibox is damaged and the wires exposed.

I will be more than happy to arrange for a technician to come out and get this repaired/replaced 🙂

I've not been able to locate your info on our system using your forum credentials so will pop you a PM now so we can confirm some details and get this arranged.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Hope to hear from you soon!

Ayisha_B
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