Brown connections box cover

[Nothappy16]

Hi,

The cover to the VM connections box has finally come loose and (I suspect) blown away in the recent high winds, as I can’t find it! Can I get a replacement please-to be honest, it’s always been a problem due to initial poor fitting. Thanks. 

[LittleMick73]

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky

[DavidJWalker]

the mod of this fourm can mark it for virgin media staff to do you a replacement one when you get one done tie wrap the box can solve this problem in long runs i hope the virgin media staff start doing this in future

[Nothappy16]

Hi,

The cover to the VM connections box has finally come loose and (I suspect) blown away in the recent high winds, as I can’t find it! Can I get a replacement please-to be honest, it’s always been a problem due to initial poor fitting. Thanks. 

[LittleMick73]

Multiple posts on the same subject are not encouraged on this forum as it causes confusion, your original post already has correct answers.

[Nothappy16]

Agree, but there really doesn’t seem to be a suitable forum for this type of issue, hence a couple of posts from me. With regards to a ‘solution’, I have yet to receive one. Thanks. 

[Nothappy16]

So…… no VM reply. Tried the phone route as suggested. Third time lucky to get through. Eventually spoke to a helpful man in Mauritius, who agreed that as the cover/box was not fitted correctly, this would be replaced for me at no charge by an engineer. Gave all my details and was told I was being transferred to someone who would book a time slot and day for the visit. Lots of music and the cut off. Brilliant-not!! Can the Moderator (hopefully) reading this please help?! Thanks. 

[Tudor]

It can take a day or two, but a VM staff member will get to your post.

[Kath_F]

Hi Nothappy16, 

Thanks for your post and apologies to hear that the box connected outside has blown away. We can certainly get an appointment booked in for you however I will need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Nothappy16, 

Thanks for taking the time to come back to me via private message to let me know things are resolved 🙂 

I'm glad the visit has already been arranged and completed for you. 

If you have any further issues, don't hesitate to pop back to us. 

Take care.