Brown box

[Grandad112]

Hi, my brown box has become weathered and broken to such an extent it no longer fixes to the wall and leaves cable etc exposed. Can you advise on any options please?

Thanks

[Tudor]

Please post a photo so the VM staff can see what is needed. 

[Grandad112]

Hope this helps. Picture on left shows box leaning against cables and pic 2 is what it looks like most of the time. 

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Jodi_S]

Hi Grandad112,

A warm welcome and thanks for posting on our community forums. We can certainly help you get the outside box replaced.

So, I can get this arranged for you, I will pop you over a private message to take some details and get this arranged. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Grandad112, 

Thanks for coming back to via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 

Let us know how the appointment goes. 

Take care.

Kind regards Jodi. 

[Kath_F]

Hi Grandad112, 

Thanks for coming back to Jodi via private message. 

As the appointment is regarding external work, you won't need to be present however the engineers may knock on the door. If you would rather be present then you can reschedule the appointment here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders.

If you have any further issues, pop back and let us know. 

Thanks,