Yesterday the service request date said 27th. I’m working nightshift so I noticed around midnight it just updated itself to 28th August. I’m thinking around the same time tonight it’ll just update to 28th August.
I just find it frustrating that I can’t get a straight answer. I understand work needs to be done but it’s pretty poor when I speak to the customer service team they assure me that it’ll 100% be done today... and it hasn’t been
I just don’t want the Virgin Media engineers to turn up next Thursday and find they’ve got no cable to install it for us. I’ve read on here how that’s happened to people and then they’ve gone to the back of the queue again having to wait for a free slot for an engineer again.
I’d really love this to be escalated to someone who can make sure the cables are sorted before next Thursday.
Was told again it’s 100% happening today. Nothings happened.
Called them up, she told me it was due today. When I explained this has been said to me for the past 3 days she changed her story saying the cables are due to be pulled on the the 5th, same day as the installation.
I asked what was supposed to be happening today then and she said it got messed up. She said she’d speak to the construction team tomorrow and call me back. From what I’ve read on here, they never call back.
I said I’ve read about how the engineer turns up, has no cables to work with and they leave unable to do the work. She said the engineer would be out between 8am and 1pm but the cables could be pulled between 8am and 6pm..
Honestly can’t see this happening on the same day. I’ve been lied to for the past week and half, stories keep changing all the time.
I don’t want the engineer to turn up, unable to do the work and then I end up waiting another 3 or 4 weeks for a new appointment.