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Brown box damaged

Rani26
Joining in

Hi, my brown box is damaged outside at the front of my property.  How do I get it replaced?

6 REPLIES 6

Adduxi
Very Insightful Person
Very Insightful Person

Please post a photo of the damaged box to allow VM to assess and get the correct parts.

If you wait here a day or two a VM Mod will pick this up and arrange for a technician to fix it.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Rani26
Joining in
  • 0AAC1FCA-0728-422D-87B8-26B8385A82F3.jpeg

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Rani26, 

 

Thank your post and welcome to the forums 🙂 

I am sorry to see your Omni box is in a state of disrepair, I can get this sorted for you and get a tech round 🙂
I will pop you a PM just getting some details Keep an eye out for the purple eveleope.

Zoie
 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Rani26,

Zoie is currently out of office so I've assigned this to myself to get sorted.

You'll find a PM from myself wihtin the purple envelope icon.

Thanks,

Kain

Paul_DN
Forum Team
Forum Team

Hi Rani,

Thank you for joining me in a private chat and clearing security, as advised a technician has been arranged to replace the covering on your outside box, if you wish to reschedule this for any reason, this can be done Via your Online Account.

The technician may not knock as doesn't need to come inside however please make sure they have access to the box and any gates ETC are unlocked.

Regards

Paul.
 

Paul_DN
Forum Team
Forum Team

You are very welcome Rani,

Regards

Paul.