Brown box broken

[Anotherplain]

Hi. 

My external brown box is broken. It on my wall facing the pavement and it looks like someone has kicked it. 

[Tudor · Accepted solution]

Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post.

[Chris_W1]

Hi Anotherplain, thanks for the message and sorry to hear about the issues which you have had with the Omni box, have we managed to get this resolved for you?. ^Chris

[Anotherplain]

The box is still broken. I did attempt to use WhatsApp but couldn’t connect with an agent after the bot. 

[Paulina_Z]

Hi @Anotherplain,

Thank you for coming back to us. I'm sorry to hear that your issue is still ongoing! I understand that this must be frustrating. 

Are you able to post an image of the external box that is damaged, so we can see what the issue is and send a technician to look into this for you if needed?

Looking forward to hearing back from you. 

Thank you.

[Anotherplain]

 

I’ve made an attempt to reattach the cover as best I could but it falls apart again. 

[John_GS]

Hi @Anotherplain

Thanks for coming back to us.

I'll send you a PM to get some details as we'll need a tech visit.

Best,

[Anotherplain]

Hi John. I’ve not had the PM. 

[Kath_F]

Hi Anotherplain, 

Thanks for coming back to us on this.

I'm sorry to see that the PM wasn't received. I'll get a PM sent over to you now to get this sorted out. 

Just as a side note, there is a charge of £25 for an omni box repair/replacement. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,