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Brown Box

BollyB
Joining in

Hello

the brown box outside my house is broken; it’s at least 12 years old and desperately needs replacing as the cables are open to the elements.

Please let me know how I can get in touch with Virgin Media to get it replaced.

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person
Post up a photo here and a VM person will assess and arrange a fix - may take a day or two for them to get here

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

jbrennand
Very Insightful Person
Very Insightful Person
Just tape it together temporarily.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi BollyB 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm sorry to see your external box has been damaged. I'm going to drop you a private message so we can look into getting one of our team out to fix this.

Please look out for my message in the top-right, purple envelope.

Thanks,

Reece - Forum Team


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