on 21-07-2021 10:04
Hi, i have just noticed that my brown box outside my property has the cover missing and the wires are exposed to the elements. I have seen threads on here before where people have arranged to have them replaced. Please can this be arranged? I have just tried calling and been told this will cost me £99 to have replaced 😕
on 21-07-2021 12:59
on 23-07-2021 10:25
Hi @Cazgooner,
Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that the external Omni box is damaged! That's never good!
I'll happily look into this for you and have this arranged to be fixed.
In order to do this, I will need you to confirm a few details via Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page.
I will be in touch soon.
Thanks! 🙂
on 23-07-2021 11:14
Hi @Cazgooner,
Thank you for coming back to me and confirming your information via Private Message.
I was able to arrange your appointment to have the external box fixed for the first available time slot. I have confirmed the time and date via PM.
Please keep us updated on how your appointment goes and if you need any further help.
Thanks! 🙂