Brown Box outside is smashed and wires all bent out of shape

[Proteus]

Would it be possible to get an engineer to fix this? I can't afford any charges as im on benefits and unfit to work. It is affecting my broadband which i need to try and find suitable work from home once my health starts to improve.

Thank you

[Proteus]

[Tudor · Accepted solution]

Replacement will be free. 

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Proteus]

Any virgin media staff here to help?

[Ilyas_Y]

Hey there @Proteus, thanks for reaching out to us.

I'm sorry to see the omnibox in pieces up outside your house.
I will get this sorted for you and send you a private message.
Watch out for the purple envelope inviting you in.

Kind regards.