Broken grey external box/loose wire

[Suzib1]

Hi. Tried to phone about our broken box and the loose wire without luck. Could you help please

[jbrennand]

Post up a photo and a VM person will comment here in a day or two.

[Suzib1]

It says my photo is to large 

[Suzib1]

 

[Hayley_S]

Hello @Suzib1,

Welcome to the community page, thanks for posting on here.

I am sorry to see how badly your box has been damaged.

I will send you a private message so we can help you further.

Please look out for a plum envelope at the top right of your screen.

Many thanks,

[Hayley_S]

Hello @Suzib1,

Thank you for confirming your details in the private message.

I have booked an appointment for this to be fixed, it is free but it the appointment is missed from no one being home then there will be a £25 charge added to the account. Please ask the account holder to check the appointments on their online account to see this booking.

Many thanks,

[Suzib1]

Thanks but we're pretty busy people.

Cam you tell me the date/time of the appointment too please?

Can we rearrange?

Sue

[Hayley_S]

Hello @Suzib1,

Thank you for talking to me in a private message.

I am glad we have something in place now 🙂 If there are any issues with the appointment let me know before the date it is booked 🙂 There is a £25 charge if you miss the arranged date.

Look forward to your update with this 🙂 Have a lovely evening.