on 27-10-2021 12:10
Hi. Tried to phone about our broken box and the loose wire without luck. Could you help please
on 27-10-2021 13:37
on 27-10-2021 14:02
It says my photo is to large
on 27-10-2021 14:08
on 01-11-2021 15:24
Hello @Suzib1,
Welcome to the community page, thanks for posting on here.
I am sorry to see how badly your box has been damaged.
I will send you a private message so we can help you further.
Please look out for a plum envelope at the top right of your screen.
Many thanks,
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on 01-11-2021 18:49
Hello @Suzib1,
Thank you for confirming your details in the private message.
I have booked an appointment for this to be fixed, it is free but it the appointment is missed from no one being home then there will be a £25 charge added to the account. Please ask the account holder to check the appointments on their online account to see this booking.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 01-11-2021 20:08
Thanks but we're pretty busy people.
Cam you tell me the date/time of the appointment too please?
Can we rearrange?
Sue
on 03-11-2021 16:43
Hello @Suzib1,
Thank you for talking to me in a private message.
I am glad we have something in place now 🙂 If there are any issues with the appointment let me know before the date it is booked 🙂 There is a £25 charge if you miss the arranged date.
Look forward to your update with this 🙂 Have a lovely evening.
New around here? To find out more about the Community check out our Getting Started guide