Broken external brown cover (shared)

[DealJD]

Hi,

My downstairs neighbour has drawn to my attention that the brown external cover is broken on our (shared) external box, and the wires are currently exposed to the elements. 

I see that other people here who have had the same problem have had the cover fixed by Virgin, so I'm hoping that someone here can help?

Thanks in advance.

[jbrennand · Accepted solution]

Call it is as a fault - its is and see if they will book a Tech visit for you.

If you get fobbed off then a VM person should respond on here in a day or two and sort it out for you.

Post a photo of the issue so they can see it when they get here.

[David_Bn]

Thanks for your post DealJD, and a very warm welcome to you!

Sorry to hear of the brown box outside the property.

I can look into this for you, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David

[DealJD]

Brilliant, thanks for your help!

It's all fixed now, without any issues. I was pleasantly surprised how quickly someone was able to come out to do it!

Thanks again!

[Lee_R]

That's fantastic @DealJD

Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R