Broken cable in driveway

[Jenn654321]

How do i contact a human at VM to report a broken fibre optic cable in my driveway

[japitts]

You can report any loss of service using the standard C/S number

150 from a VM phone, or 0345 4541111 (landline number) from any other phone.

Although I'm curious how a co-ax cable (which is what I presume you're referring to) gets cut along your driveway...

[AlexanderMTTH]

A picture might help the Virgin Media staff in the way they escalate this, should that be needed or actioned.  

Also I assume a cable that's cut would stop someone's service, so... I'm sure some folks are already annoyed and on the phone, right? 

[japitts]

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@AlexanderMTTH wrote:

A picture might help the Virgin Media staff in the way they escalate this, should that be needed or actioned.  

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Indeed so.. pictures are always useful where cable damage is concerned.

But there's no substitute for calling in if something is urgent or if you're off-service.

[Zach_R]

Hi @Jenn654321,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear about the situation with a broken cable, and apologies for our delay in getting back to you here. Is this issue still present today? If so, would you mind providing a photo of the cable that you're referring to, please?

Thanks,