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Gazthesparky
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Message 11 of 19
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Re: Broken brown box

http://s1375.photobucket.com/user/garrethudell1/media/IMG_4034%203_zpsyra5isv1.jpg.html

 

Hopefully this should be the picture of the damaged virgin box. Hopefully you can see the damage and can arrange for a new one to be fitted

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Forum Team
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Message 12 of 19
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Re: Broken brown box

Hi Gazthesparky, 

 

Thanks for coming back to us. 

 

I'm afraid photo sites such as photobucket and imgur are blocked on our work servers so we're unable to access the picture that you've posted. 

 

Instead once you've clicked on the reply button, in the text box there is an option 'photos' which is next to where you can choose your font etc. 

 

Use this to upload the pictures so we can get this resolved for you Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Gazthesparky
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Message 13 of 19
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Re: Broken brown box

Hi Kath

I tried uploading the picture by using the link in the post reply. When I try to upload it it is saying that the picture size is too big to be uploaded
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Superuser
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Message 14 of 19
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Re: Broken brown box

Should be option to lower change quality of pictures say down to 1mb, since doesnt need professional level
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If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
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Gazthesparky
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Message 15 of 19
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Re: Broken brown box

Virgin box.jpegVirgin box 2.jpeg

 

please find attached the pictures of the broken virgin media box

look forward to hearing from you 

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Message 16 of 19
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Re: Broken brown box

Hi Garreth

Thank you so much for loading the pics for us Smiley Happy

If you can pop a PM to me with:

  • Your name
  • The full address
  • If you are the account holder

I can look at arranging a tech visit for you for this to be replaced.

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 17 of 19
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Re: Broken brown box

Hi Garreth

I've popped the details and pics you have sent to us to our area managers and once they get back to me regarding this I'll be back in touch.

Thanks for the PM Smiley Happy

Cheers


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Gazthesparky
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Message 18 of 19
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Re: Broken brown box

Thanks to everyone who helped sort out the replacement box. I got home one day to find it had been replaced. So it was a very speedy response

Thank you
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Message 19 of 19
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Re: Broken brown box

Hi Gazthesparky, 

 

Thanks for coming back to us on this and updating the thread. 

 

We're glad all is resolved for you now. 

 

If you have any further issues you know where to find us.

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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