on 18-04-2022 10:09
I am having the same difficulty explained by earlier posters. The external casing for the connector cable box outside my house has broken and now blown away. I am using the trusty plastic bag as a temporary fix. I did request that somebody from Virgin Media come around and fit a new box casing, but despite promises have heard nothing. It seems that previous posts on this site regarding the same problem have reached resolution, hence my post. Look forward to a reply from Virgin Media.
Answered! Go to Answer
on 18-04-2022 10:42
Please post a photo to allow VM to asses and get the correct parts for a repair. Once done, just wait here a day or two and a VM Mod will pick this up and arrange the fix.
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on 18-04-2022 10:42
Please post a photo to allow VM to asses and get the correct parts for a repair. Once done, just wait here a day or two and a VM Mod will pick this up and arrange the fix.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-04-2022 10:45
on 21-04-2022 12:51
Hi @Lawsmit thanks for posting and welcome to our community.
Thanks for posting a picture of your damaged box. I would love to help you get this repaired or replaced. To enable me to do so, I am going to send you a private message.
Regards
Lee_R