In the text of the message the word to take note of is COULD. What it really means is that your VM hub cannot contact the VM CMTS at their headend. You’ll just have to persevere with customer services, it’s the quickest way in the end.
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
Virgin does not care about fixing a problem, as long as the customer pay they bill.... they will just blame the customer.... it's your computer....it's the time of day ( in my case internet problem any time of day ).... etc, NEVER VIRGINS PROBLEM
I am sorry to hear you've had some problems with your broadband. As soon as we are aware of any outages, we will do our best to resolve it as quickly as possible, alternatively the team would do their best to resolve it on a call and book a tech if needed. Hopefully your services are back up and running now, if not please let us know and we will be more than happy to help.