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Broadband

Aimee00mcilveen
Just joined

on ‎29-10-2021 07:58

Has anyone else lost broadband woke up and juts lighting up green and won't do anything at all 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎29-10-2021 09:34

Check with Area faults on 0800 561 0061 or if you have a VM landline 150.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_F
Forum Team
Forum Team

on ‎02-11-2021 11:47

Hi Aimee00mcilveen, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community although we are sorry to hear that you've had an issue with your connection. 

Taking a look at the account, I can see there are some issues with your power levels. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 


I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

Kath_F ✨
Forum Team

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