Virgin technicians came and installed my broadband service on the weekend, the signal is all up and running ok.
However noticed later in the day that the cover for the brown box attached to the outside of the house has not been affixed and is just lying loosely on the ground (photo attached). I've tried attaching it myself but it won't cooperate.
I called Virgin and the call center didn't really want to take note of any details other than to make a technician appointment for this Thursday and ask that I be home during the day for it. I explained that I don't need to be home for a technician to deal with it as it's accessible from the street, but they didn't want to acknowledge that.
Should I assume whoever comes out will understand what needs to be done or am I just wasting everyone's time?