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bobbysteel
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Broadband outages regularly north London

For the past 4 weeks we are getting regular 1 hour losses of broadband at least 5 times a week. Service status often confirms these outages but the regularity is becoming unbearable as the reliability is totally gone. I am unable to use telephone so your only other support channel is here. Help! This is affecting many people. I will privately provide account details as requested.

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Re: Broadband outages regularly north London

You will have to wait for someone from VM to get to your post, may take up to a week. Do not bump, as you then go to the end of the queue. 


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Re: Broadband outages regularly north London

I'm sorry to hear about this bobbysteel,

 

I've located your details and there does appear to be an issue present concerning your equipment upstream power levels that I'd like for an engineer to rectify.

 

I've sent you a private message so that we can get something arranged.

 

Speak to you soon,

 

Nat_J

 


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