Broadband order

[Alex94m]

Hello, 

on the 20th April I placed my order for a new broadband & phone package, due to be delivered on the 23rd April. My only email gave my order reference and seemed confirm my order, stating that I would receive another email with my delivery date and then my contract to follow. 

Since my first email I’ve not received any other contact from Virgin & my delivery date has came & past. I’ve tried your other support options but without a home phone number or account number I can’t get through to speak to anyone, both of which I don’t currently have. 

Ive noticed others seemed to have had these same issues and would appreciate some support, before I use my cooling off period to cancel this contract having had enough problems with Virgin in the past it would seem I was stupid to go back. 

[VM-Jon]

Hi there,

welcome to the community, and please accept our apologies for the difficulties you are having with your order. I am more than happy to escalate this for you. Please keep an eye on your private messages and somebody should be in touch to resolve this.

many thanks 

Jon

[Natalie_L]

Hi Alex94m, 

Welcome to the Community and thank you for posting.

I am very sorry to hear you have not received any updates regarding your order since placing the request. 

I would need to take a look in to the account and the order to check on the status so I am going to pop you over a private message to grab a few details now. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon,