Showing results for 
Search instead for 
Did you mean: 

Broadband not working

Just joined

Broadband has completely stopped working. The light in the router is red.

I have switched off and checked connections.

Test just says it is not working, wait 23 hours then I can book a technitian.

I need internet access for work and can't just wait days for virgin to even start thinking about solving the problem.

I assume that if virgin are not going to attempt to provide the service I am paying for, they will give a discount on the bill for the time they are not providing a service?


Forum Team (Retired)
Forum Team (Retired)

Hi Tamuz 👋

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear you're having issues with your Broadband service, and seeing a red light on your router. I'm going to send you a private message to assist further. Please look out for it in the white envelope or by tapping "Messages" after tapping your profile picture.


Reece - Forum Team

New around here? To find out more about the Community check out our FAQ