Broadband kit not delivered

[magnusbc98]

Hi, I ordered a self-install broadband kit however it did not arrive on the expected delivery date. Additionally, I never received a contract email after my initial order confirmation email meaning I don't have an account number to be able to log in to track my order (even though on the email it says "What happens next: We'll email you your contract"). I've tried phoning the sales team who can't help as I don't have an account. Please help

[VM-Jon]

Hi @magnusbc98 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon