Hi, my broadband connection keeps cutting out. It happens about once a day, just drops the connection and reconnects a minute or so later. Checking the service status via my mobile shows there are no known issues, and a service check generally doesn't reveal anything either - although often the broadband service returns just as the service check starts! Is there anything I can do to improve this?
It happens both on wireless and on wired. My wireless setup uses a BT WholeHome router; the wired connections go via a TP-Link powerline adapter. I have checked on the wireless network set up by the Hub and that does the same thing, hence my suspicion it is something the Hub does. I don't know about the lights on the Hub so I'll have to check the next time this happens. is there anything else I can check to help diagnose the problem?
Thanks for letting us know a little more about your set up.
Is there any way you can leave a device connected directly to the hub via cable rather than through power lines or a separate router? This is so we can rule out both the unpredictable nature of wireless the other devices as a possible cause.