on 31-01-2022 10:37
I am having critical messages and periodic drop outs in my connection with stutters all the time which should not happen with the speed I pay for - the following info I have grabbed off the hub its self.
30/01/2022 00:32:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/01/2022 17:27:6 | critical | 22/01/2022 18:49:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/01/2022 18:49:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2022 14:03:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2022 17:50:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 00:51:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 00:50:11 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 00:48:11 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 331000000 | 1.7 | 40 | 256 qam | 25 |
2 | 251000000 | 0 | 38 | 256 qam | 15 |
3 | 259000000 | 0.2 | 38 | 256 qam | 16 |
4 | 267000000 | 1 | 38 | 256 qam | 17 |
5 | 275000000 | 1.5 | 40 | 256 qam | 18 |
6 | 283000000 | 1.5 | 40 | 256 qam | 19 |
7 | 291000000 | 1.7 | 40 | 256 qam | 20 |
8 | 299000000 | 2 | 40 | 256 qam | 21 |
9 | 307000000 | 1.7 | 40 | 256 qam | 22 |
10 | 315000000 | 1.7 | 40 | 256 qam | 23 |
11 | 323000000 | 1.9 | 40 | 256 qam | 24 |
12 | 339000000 | 1.5 | 40 | 256 qam | 26 |
13 | 347000000 | 1.4 | 40 | 256 qam | 27 |
14 | 355000000 | 1.4 | 40 | 256 qam | 28 |
15 | 363000000 | 1.2 | 40 | 256 qam | 29 |
16 | 371000000 | 0.9 | 40 | 256 qam | 30 |
17 | 379000000 | 0.5 | 38 | 256 qam | 31 |
18 | 387000000 | 0 | 40 | 256 qam | 32 |
19 | 395000000 | -0.2 | 40 | 256 qam | 33 |
20 | 403000000 | -0.4 | 38 | 256 qam | 34 |
21 | 411000000 | -0.4 | 38 | 256 qam | 35 |
22 | 419000000 | -0.2 | 40 | 256 qam | 36 |
23 | 427000000 | -0.2 | 40 | 256 qam | 37 |
24 | 435000000 | -0.4 | 40 | 256 qam | 38 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 167 | 51 |
2 | Locked | 38.9 | 231 | 80 |
3 | Locked | 38.9 | 238 | 47 |
4 | Locked | 38.6 | 227 | 35 |
5 | Locked | 40.3 | 208 | 40 |
6 | Locked | 40.3 | 180 | 38 |
7 | Locked | 40.9 | 195 | 51 |
8 | Locked | 40.3 | 170 | 29 |
9 | Locked | 40.3 | 184 | 33 |
10 | Locked | 40.3 | 164 | 19 |
11 | Locked | 40.3 | 181 | 42 |
12 | Locked | 40.3 | 187 | 21 |
13 | Locked | 40.3 | 132 | 33 |
14 | Locked | 40.9 | 105 | 40 |
15 | Locked | 40.9 | 140 | 37 |
16 | Locked | 40.3 | 158 | 29 |
17 | Locked | 38.6 | 146 | 35 |
18 | Locked | 40.3 | 167 | 20 |
19 | Locked | 40.9 | 150 | 42 |
20 | Locked | 38.9 | 164 | 21 |
21 | Locked | 38.9 | 151 | 13 |
22 | Locked | 40.3 | 160 | 0 |
23 | Locked | 40.9 | 140 | 12 |
24 | Locked | 40.9 | 136 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39400000 | 44.5 | 5120 | 64 qam | 4 |
2 | 32600000 | 43.5 | 5120 | 64 qam | 5 |
3 | 46200000 | 45.5 | 5120 | 64 qam | 3 |
4 | 53700029 | 47 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 4 | 0 |
4 | ATDMA | 0 | 0 | 5 | 0 |
Answered! Go to Answer
on 31-01-2022 10:54
Can you reboot the Hub and check the PostRS errors after a few hours, as they should be zero. If they keep rising you have an issue with your circuit and VM will need to fix this.
In the meantime setup a BQM to record and monitor your circuit www.thinkbroadband.com/ping
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on 31-01-2022 10:54
Can you reboot the Hub and check the PostRS errors after a few hours, as they should be zero. If they keep rising you have an issue with your circuit and VM will need to fix this.
In the meantime setup a BQM to record and monitor your circuit www.thinkbroadband.com/ping
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 31-01-2022 22:45
Thankyou for your response - reboot performed and quality monitor setup - these are the results from later today
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 7 | 0 |
2 | Locked | 38.6 | 291 | 110 |
3 | Locked | 38.9 | 171 | 41 |
4 | Locked | 38.9 | 82 | 2 |
5 | Locked | 40.3 | 49 | 0 |
6 | Locked | 40.3 | 15 | 0 |
7 | Locked | 40.3 | 5 | 0 |
8 | Locked | 38.9 | 10 | 0 |
9 | Locked | 40.9 | 13 | 0 |
10 | Locked | 40.3 | 21 | 0 |
11 | Locked | 40.3 | 4 | 0 |
12 | Locked | 40.3 | 9 | 0 |
13 | Locked | 40.3 | 9 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.9 | 5 | 0 |
16 | Locked | 40.3 | 8 | 0 |
17 | Locked | 38.9 | 7 | 0 |
18 | Locked | 40.3 | 15 | 0 |
19 | Locked | 40.3 | 9 | 0 |
20 | Locked | 38.9 | 15 | 0 |
21 | Locked | 40.3 | 7 | 0 |
22 | Locked | 40.3 | 8 | 0 |
23 | Locked | 40.3 | 11 | 0 |
24 | Locked | 40.3 | 2 | 0 |
on 01-02-2022 09:46
I see the PostRS errors are coming back? Just keep an eye on those as it really should remain at zero or a very small number.
The BQM is a tad spikey but nothing to make VM take a look at the moment.
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