Broadband delivered no virgin socket

[DelaneyTowers]

I’m new to virgin and just received the router . Looking at the installation I am unable to plug into the existing socket. 
I believe I may need an engineer to come out and install this ? Please advise

[Adduxi]

Not all properties have a socket but only a cable.  Check outside for the brown\grey box on the wall and trace the cable inside.

A photo of the existing connection would be helpful to identify.

[Robert_P]

Hello DelaneyTowers,

Sorry to hear of the problems following your recent order with the set up, we appreciate the concern this can cause and you raising this via the forums. Welcome to the community.

We can see from our systems you have spoken to the team since your original post, were they able to help get this resolved?

If not, let us know and we'll be happy to help.

Rob