Menu
Reply
  • 4
  • 0
  • 0
NickPS
Joining in
201 Views
Message 1 of 5
Flag for a moderator

Broadband Stopped Working

Hi there

My broadband service has stopped. Green lights for Power, 5g and 2g on the media hub, but up/down arrow button is flashing. Area service test indicates no wider problems, but tailored test comes back with suggestion that power is off (it isn’t!) Any suggestions please? Nick

0 Kudos
Reply
  • 1.26K
  • 67
  • 118
dnpark38
Knows their stuff
197 Views
Message 2 of 5
Flag for a moderator

Re: Broadband Stopped Working

phone VM and report your fault.


"VM 50 Mps Broadband and anytime phone."
0 Kudos
Reply
  • 4
  • 0
  • 0
NickPS
Joining in
190 Views
Message 3 of 5
Flag for a moderator

Re: Broadband Stopped Working

Thanks . I’ve called, automated voice states they’ll run checks and call me back. 

0 Kudos
Reply
  • 6.84K
  • 718
  • 1.05K
jbrennand
Legend
146 Views
Message 4 of 5
Flag for a moderator

Re: Broadband Stopped Working

No they wont - they never do - call again till you get a human being.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 4
  • 0
  • 0
NickPS
Joining in
96 Views
Message 5 of 5
Flag for a moderator

Re: Broadband Stopped Working

Turned out it was a Network fault. Engineer had been booked but they finally concluded the problem wasn’t ours. 24 hrs without WiFi and TV though ☹️

0 Kudos
Reply