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NickPS
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Broadband Stopped Working

Hi there

My broadband service has stopped. Green lights for Power, 5g and 2g on the media hub, but up/down arrow button is flashing. Area service test indicates no wider problems, but tailored test comes back with suggestion that power is off (it isn’t!) Any suggestions please? Nick

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dnpark38
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Re: Broadband Stopped Working

phone VM and report your fault.

VM 50 Mps Broadband and anytime phone.
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NickPS
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Re: Broadband Stopped Working

Thanks . I’ve called, automated voice states they’ll run checks and call me back. 

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jbrennand
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Re: Broadband Stopped Working

No they wont - they never do - call again till you get a human being.

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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NickPS
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Re: Broadband Stopped Working

Turned out it was a Network fault. Engineer had been booked but they finally concluded the problem wasn’t ours. 24 hrs without WiFi and TV though ☹️

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