Call back and insist on a technician visit - cite this forum discussion that you need the hub power levels adjusting.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
So gave virgin Media another call today, in a nutshell they cant book a tech visit until the network fault is resolved and that wont be till the 17th? Although they they stated id probably need a tech visit to deal with the power levels.....
The irony of my modem's lights making it look like a little xmas tree isn't lost on me at this time of year.
Ive discovered although virgin have removed the fault from the service page and app its actually still on-going F006765577. Whats the point of a service status page if it doesn't honestly reflect the networks service status?
I wasn't bumping my thread if that's what your suggesting? Offshore support have told me so many different things over the last week, i thought id keep my post updated. Virgins website claim the faults fixed (shrug) Clearly my logs suggest otherwise.... ill leave it a couple of days