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jbrennand
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Message 11 of 37
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Re: Broadband Problems please Help

Call back and insist on a technician visit - cite this forum discussion that you need the hub power levels adjusting.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Superuser
Superuser
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Message 12 of 37
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Re: Broadband Problems please Help

lets see if VM can look at things and confirm or deny whats being said

@ModTeam can someone look at the OP's input - lots of info from offshore which may be true but may not - levels are wrong so can someone say what the truth/facts actually are

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Tony
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Gethsemane
Superfast
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Message 13 of 37
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Re: Broadband Problems please Help

So gave virgin Media another call today, in a nutshell they cant book a tech visit until the network fault is resolved and that wont be till the 17th? Although they they stated id probably need a tech visit to deal with the power levels.....

The irony of my modem's lights making it look like a little xmas tree isn't lost on me at this time of year.

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Gethsemane
Superfast
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Message 14 of 37
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Re: Broadband Problems please Help

Ok having checked both the virgin app and website service status its no longer showing a fault in my area, however my problems persists.  Which must surely be impacted by my ongoing power level issue..

speedtest result for 200 VIVID

ping 9

download 14.39

upload 1.15

 

 

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000008.538256 qam21
2323000000837256 qam24
33150000008.138256 qam23
43070000008.338256 qam22
52910000008.338256 qam20
62830000007.638256 qam19
72750000007.538256 qam18
8267000000838256 qam17
92590000008.140256 qam16
102510000008.340256 qam15
112430000008.540256 qam14
122350000008.940256 qam13
13227000000938256 qam12
142190000009.340256 qam11
152110000009.540256 qam10
162030000009.940256 qam9
1719500000010.440256 qam8
1818700000010.540256 qam7
1917900000010.840256 qam6
201710000001140256 qam5
2116300000011.340256 qam4
2215500000011.640256 qam3
2314700000012.140256 qam2
2413900000012.640256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.940
2Locked37.600
3Locked38.650
4Locked38.650
5Locked38.9130
6Locked38.600
7Locked38.900
8Locked38.900
9Locked40.300
10Locked40.300
11Locked40.300
12Locked40.300
13Locked38.900
14Locked40.350
15Locked40.300
16Locked40.300
17Locked40.950
18Locked40.300
19Locked40.300
20Locked40.300
21Locked40.300
22Locked40.3110
23Locked40.3180
24Locked40.9417
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Gethsemane
Superfast
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Message 15 of 37
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Re: Broadband Problems please Help

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000042.7512016 qam2
22580000039.5512016 qam4
33260000041.5512016 qam3
44620000041.5512032 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA00200
3ATDMA0000
4ATDMA0000
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Gethsemane
Superfast
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Message 16 of 37
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Re: Broadband Problems please Help

1970-01-01 00:01:22.00ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:37.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:23.00ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 02:19:38.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 16:01:57.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 16:01:58.00criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 16:01:58.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 16:01:58.00criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 16:02:03.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 16:02:08.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 16:05:49.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:24.00ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:40.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 17:05:14.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 17:16:32.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 17:16:32.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-11 19:48:23.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Gethsemane
Superfast
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Message 17 of 37
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Re: Broadband Problems please Help

Ive discovered although virgin have removed the fault from the service page and app its actually still on-going F006765577.   Whats the point of a service status page if it doesn't honestly reflect the networks service status?

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Gethsemane
Superfast
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Message 18 of 37
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Re: Broadband Problems please Help

If anyone (Do CS agents still view these forums?) out there is listening.  Service is still flakey at best.

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.64917
2Locked37.63229
3Locked38.64714
4Locked38.63517
5Locked38.64518
6Locked38.93217
7Locked38.93318
8Locked38.95317
9Locked38.92417
10Locked38.93316
11Locked38.93317
12Locked40.33317
13Locked38.94331
14Locked40.35817
15Locked38.92417
16Locked38.93519
17Locked40.31319
18Locked40.322919
19Locked40.331318
20Locked40.327021
21Locked40.36820
22Locked40.35517
23Locked40.34319
24Locked40.94626

 

Time Priority Description

2018-12-12 09:43:48.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 09:43:48.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 10:25:02.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 10:36:19.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 10:36:19.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 11:17:32.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 11:28:51.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 11:28:51.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 12:10:03.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 12:21:21.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 12:21:21.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 13:02:34.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 13:13:51.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 13:13:51.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 13:55:04.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 14:06:22.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 14:06:22.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 15:13:20.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 15:31:40.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-12 15:31:40.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Superuser
Superuser
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Message 19 of 37
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Re: Broadband Problems please Help

Vm get to threads in about a week - from when is a moving point - not always from the first post - sometimes from the last so adding to the thread over time moves it down their queue

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Tony
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Gethsemane
Superfast
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Message 20 of 37
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Re: Broadband Problems please Help

I wasn't bumping my thread if that's what your suggesting?  Offshore support have told me so many different things over the last week, i thought id keep my post updated.  Virgins website claim the faults fixed (shrug) Clearly my logs suggest otherwise.... ill leave it a couple of days

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