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Gethsemane
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Message 31 of 37
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Re: Broadband Problems please Help

hi emma,

many thanks

 

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Forum Team (Retired) Emma_E
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Message 32 of 37
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Re: Broadband Problems please Help

Hi Gethsemane, 

 

Thanks for getting back in touch, I have popped you a PM. 

 

Look forward to speaking to you soon. 

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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Gethsemane
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Message 33 of 37
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Re: Broadband Problems please Help

hi sent you a further pm.  just heads up still having issues. i could paste this date via a pm, so copied it here.

 

 

Network Log

Time Priority Description

2019-01-24 09:34:06.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-24 19:04:53.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-25 00:00:53.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-25 14:27:45.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-25 14:27:45.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-26 23:07:14.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-28 23:00:45.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 20:38:34.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 20:48:33.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 20:58:53.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 20:58:53.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 21:40:07.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 21:51:24.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 21:51:24.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 22:58:23.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 23:16:43.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-29 23:16:43.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-30 14:42:50.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-03 18:46:41.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-03 20:57:03.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

ownstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12990000006.438256 qam21
23230000005.937256 qam24
3315000000638256 qam23
43070000006.138256 qam22
52910000006.138256 qam20
62830000005.438256 qam19
72750000005.538256 qam18
82670000005.938256 qam17
92590000006.140256 qam16
102510000006.340256 qam15
112430000006.538256 qam14
122350000006.940256 qam13
13227000000738256 qam12
142190000007.440256 qam11
152110000007.638256 qam10
16203000000840256 qam9
171950000008.540256 qam8
181870000008.640256 qam7
19179000000940256 qam6
201710000009.140256 qam5
211630000009.440256 qam4
221550000009.840256 qam3
2314700000010.440256 qam2
2413900000010.940256 qam1


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.660
2Locked37.300
3Locked38.900
4Locked38.660
5Locked38.613156
6Locked38.970
7Locked38.960
8Locked38.970
9Locked40.300
10Locked40.300
11Locked38.900
12Locked40.300
13Locked38.900
14Locked40.340
15Locked38.940
16Locked40.300
17Locked40.350
18Locked40.300
19Locked40.300
20Locked40.900
21Locked40.300
22Locked40.312118
23Locked40.318141
24Locked40.300
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Forum Team
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Message 34 of 37
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Re: Broadband Problems please Help

Hi Gethsemane,

Sorry for the issues and the delay in getting back to you. 

I will need to send you a Private Message so we can get this looked at 

Speak soon

Gareth_L

 

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Gethsemane
Superfast
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Message 35 of 37
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Re: Broadband Problems please Help

hi Gareth,

the tech is due today, however as per our pm. here's my updated logs. still suffering lots of post rs issue and T3 timeouts

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000042512064 qam2
22580000040512064 qam4
33260000042512016 qam3
44620000042512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0060
3ATDMA00110
4ATDMA000 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000638256 qam21
23150000005.838256 qam23
33070000005.938256 qam22
42830000005.138256 qam19
52750000005.138256 qam18
62670000005.638256 qam17
72590000005.938256 qam16
8251000000640256 qam15
92430000006.338256 qam14
102350000006.540256 qam13
112270000006.838256 qam12
12219000000740256 qam11
132030000007.640256 qam9
141870000008.440256 qam7
151790000008.640256 qam6
161710000008.940256 qam5
171550000009.540256 qam3
1813900000010.640256 qam1
193230000005.637256 qam24
202910000005.938256 qam20
212110000007.438256 qam10
221950000008.140256 qam8
23163000000940256 qam4
241470000001040256 qam2



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9650
2Locked38.6780
3Locked38.91050
4Locked38.969114
5Locked38.9670
6Locked38.95814
7Locked38.95915
8Locked40.95516
9Locked38.93827
10Locked40.34729
11Locked38.95529
12Locked40.36628
13Locked40.33630
14Locked40.353301
15Locked40.96525
16Locked40.33928
17Locked40.36534
18Locked40.34530
19Locked37.61079
20Locked38.9430
21Locked38.931128
22Locked40.33828
23Locked40.35765
24Locked40.34928
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Message 36 of 37
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Re: Broadband Problems please Help

Hello Gethsemane,

 

I am sure the tech will get this issue resolved for you.

 

Thanks Joe_F

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Gethsemane
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Message 37 of 37
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Re: Broadband Problems please Help

Well the tech has been and gone. While my connection has improved somewhat its still having issues.  The post RS errors have gone through the roof.

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000040.3512064 qam2
22580000038.8512064 qam4
33260000040.3512016 qam3
44620000040.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00120
2ATDMA00110
3ATDMA00220
4ATDMA00310

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1251000000-2.538256 qam15
2323000000-3.437256 qam24
3315000000-337256 qam23
4307000000-338256 qam22
5299000000-2.538256 qam21
6291000000-2.938256 qam20
7283000000-3.438256 qam19
8275000000-3.438256 qam18
9267000000-338256 qam17
10259000000-2.440256 qam16
11243000000-2.238256 qam14
12235000000-1.740256 qam13
13227000000-1.738256 qam12
14219000000-140256 qam11
15211000000-138256 qam10
16203000000-0.438256 qam9
17195000000-0.238256 qam8
18187000000040256 qam7
191790000000.540256 qam6
201710000000.540256 qam5
211630000001.240256 qam4
221550000001.440256 qam3
231470000002.240256 qam2
241390000002.740256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.96113593
2Locked37.611757272
3Locked37.616928164
4Locked38.616748064
5Locked38.915897948
6Locked38.916565461
7Locked38.66013314
8Locked38.96433296
9Locked38.98103590
10Locked40.37033618
11Locked38.96483776
12Locked40.37514018
13Locked38.99417190
14Locked40.97664240
15Locked38.97914156
16Locked38.96363675
17Locked38.97403663
18Locked40.35303664
19Locked40.35993916
20Locked40.39364097
21Locked40.36814349
22Locked40.36964573
23Locked40.96314499
24Locked40.36254651
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