Broadband Order but No Delivery

[Nayther]

Hi,

I've ordered a broadband contract. I've received the CSS and CIS documents and approved them on Friday 15th July. When ordering it stated the WiFi hub will arrive on the 19th (yesterday) but I'll get a message regarding the delivery. No delivery, no communication by mail, phone or other, not even a tracking number. I also can't make an account on the website because I don't have an account number or area reference.

[VM-Jon]

Hi @Nayther 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon