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astreix
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Broadband - Installation Issue

I had a broadband install due on 12th Jan - but was told just the day before, that the cable needs to be extended and hence installation has to be postponed. 

A revised date of 26th Jan was given, but on the 24th got an identical message.

It is now 3 weeks since the original installation was postponed and I'm unable to get any update from the pre-installions team.

Is there any way to escalate this issue and find out how long it will take for the necessary work to take place?

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Re: Broadband - Installation Issue

Hi astreix

 

We appreciate this has been a very frustrating time and you were looking forward to enjoying your new service. We want nothing more than to provide the service but the problem as you may have been made aware is one of construction.

 

We aim to get construction works completed as soon as we can but can take up to 6 weeks 

 

Kind Regards 

 

Chris. 

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