Broadband Dropping Out - Wi-Fi Remains

[BrettsJackson]

The BB signal drops several times per day. The Wi-Fi remains. The Team suggest boosters, which won't help as its the BB not the Wi-Fi.

Router has been replaced - hasn't fixed the issue.

Suggestion is that there is nothing that can be done. But the BB is not reliable nor consistent.

Son is hardwired to the router, he is hit first.  Then the Wi-Fi connected devices.  Can just be a sudden blip or lasts a few minutes.  According to VM the BB signal is consistent and there is nothing wrong with the router - anyone any ideas?

[jbrennand]

How is your lad wired in? Is that directly into the Hub on ethernet cable - or via powerline adapters? Has he tried a different port on the Hub and a new ethernet cable - just in case it may actually just be a wifi issue?

Lets see the connection data and that should be informative - can you do this
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In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.
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Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality