on 12-07-2021 17:07
Hi Folks,
I've had VM for just over 1 year and it's been rock solid no issues at all. Since last Tuesday I am seeing random disconnections, sometimes the connection is fine for a day then the next day it will drop 3/4 times. I am running the SHUB 3 In Modem Mode and have made no changes to my setup.
When a disconnection occurs the modem starts to flash white and then takes around 3 minutes to go back to solid purple.
Today this I've had 4/5 disconnections in a row since 4pm. I've reset my router and SHUB multiple times and checked all cables.
I've got an engineer booked for Wednesday but was wondering if someone could take a look at my stats?
Also just a note to the mods, when ringing VM there is a really bad quality recorded message about broadband issues, the message is so badly recorded I can't hear it all, it's not my phone as I've called several times and it always distort.
Downstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | -0.9 | 38 | 256 qam | 25 |
2 | 203000000 | 0 | 38 | 256 qam | 9 |
3 | 211000000 | 0 | 38 | 256 qam | 10 |
4 | 219000000 | -0.4 | 38 | 256 qam | 11 |
5 | 227000000 | -1 | 38 | 256 qam | 12 |
6 | 235000000 | -1.5 | 38 | 256 qam | 13 |
7 | 243000000 | -1.5 | 38 | 256 qam | 14 |
8 | 251000000 | -1.4 | 38 | 256 qam | 15 |
9 | 259000000 | -1.2 | 38 | 256 qam | 16 |
10 | 267000000 | -1.2 | 38 | 256 qam | 17 |
11 | 275000000 | -1 | 38 | 256 qam | 18 |
12 | 283000000 | -0.9 | 38 | 256 qam | 19 |
13 | 291000000 | -0.9 | 38 | 256 qam | 20 |
14 | 299000000 | -0.7 | 38 | 256 qam | 21 |
15 | 307000000 | -0.7 | 40 | 256 qam | 22 |
16 | 315000000 | -0.7 | 38 | 256 qam | 23 |
17 | 323000000 | -0.9 | 38 | 256 qam | 24 |
18 | 371000000 | -1.7 | 38 | 256 qam | 26 |
19 | 379000000 | -1.5 | 38 | 256 qam | 27 |
20 | 387000000 | -1.7 | 38 | 256 qam | 28 |
21 | 395000000 | -2 | 38 | 256 qam | 29 |
22 | 403000000 | -2.2 | 38 | 256 qam | 30 |
23 | 411000000 | -2.2 | 38 | 256 qam | 31 |
24 | 419000000 | -2.4 | 38 | 256 qam | 32 |
Answered! Go to Answer
on 13-07-2021 07:34
on 12-07-2021 17:07
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 4 | 0 |
2 | Locked | 38.6 | 5 | 0 |
3 | Locked | 38.9 | 4 | 0 |
4 | Locked | 38.9 | 5 | 0 |
5 | Locked | 38.6 | 6 | 0 |
6 | Locked | 38.9 | 0 | 0 |
7 | Locked | 38.6 | 5 | 0 |
8 | Locked | 38.9 | 13 | 0 |
9 | Locked | 38.9 | 5 | 0 |
10 | Locked | 38.9 | 4 | 0 |
11 | Locked | 38.9 | 4 | 0 |
12 | Locked | 38.9 | 5 | 0 |
13 | Locked | 38.6 | 6 | 0 |
14 | Locked | 38.9 | 6 | 0 |
15 | Locked | 40.3 | 6 | 0 |
16 | Locked | 38.9 | 6 | 0 |
17 | Locked | 38.6 | 5 | 0 |
18 | Locked | 38.6 | 5 | 0 |
19 | Locked | 38.9 | 3 | 0 |
20 | Locked | 38.9 | 5 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 38.6 | 4 | 0 |
23 | Locked | 38.9 | 6 | 0 |
24 | Locked | 38.9 | 1 | 0 |
Upstream
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 48 | 5120 | 64 qam | 1 |
2 | 32600000 | 47.3 | 5120 | 64 qam | 3 |
3 | 39400000 | 47.5 | 5120 | 64 qam | 2 |
4 | 25800000 | 46.8 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Network Log
Time Priority Description
12/07/2021 10:37:49 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; |
09/07/2021 06:28:47 | critical | No Ranging Response received - T3 time-out;CM- |
08/07/2021 22:37:48 | Error | DHCP RENEW WARNING - Field invalid in response v4 option |
06/07/2021 14:50:51 | critical | No Ranging Response received - T3 time-out;CM- |
05/07/2021 19:44:28 | notice | LAN login Success;C |
01/01/1970 00:01:38 | critical | No Ranging Response received - |
01/01/1970 00:01:43 | critical | No Ranging Response received - |
05/07/2021 16:02:44 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; |
01/01/1970 00:01:42 | critical | No Ranging Response received - T3 time-out;CM-8;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 21:53:20 | Error | DHCP RENEW WARNING - Field invalid in response v4 option |
25/06/2021 10:30:48 | Warning! | RCS Partial Service;CM-MAC=- |
24/06/2021 09:53:19 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 18:36:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0; |
20/06/2021 21:53:19 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 11:55:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0; |
17/06/2021 09:53:19 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MACCMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
16/06/2021 15:11:54 | critical | No Ranging Response received - T3 time-out;CM-CM-QOS=1.1;CM-VER=3.0; |
13/06/2021 21:53:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MACCMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
13/06/2021 09:17:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
on 13-07-2021 07:34
on 13-07-2021 11:37
many thanks will let you know what they say....
on 14-07-2021 17:18
Hi @desi112.
Thanks for posting on the Community 🙂
I'm sorry to hear you're having some issues with drops in service, I appreciate this must be frustrating and we apologise for any inconvenience caused.
How did you engineer appointment go? Was the engineer able to diagnose what the drops in service are due to?
Thanks,
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