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Booking an engineer

alexnicholson02
Joining in

Hi - my hub was delivered on Saturday to the house I've just moved into but I don't have a Virgin Media box. I need to book an engineer appointment but it is impossible to do this online at the moment (I either get an "oops, can't find that page" or "bad request") and calling the number just rings off after waiting c20 minutes. Can you help please??

1 ACCEPTED SOLUTION

Accepted Solutions

Tudor
Very Insightful Person
Very Insightful Person

There is a dedicated number to call: 

pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

There is a dedicated number to call: 

pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Akua_A
Forum Team
Forum Team

Hi @alexnicholson02,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your self-installation. We can understand this is not ideal. I have been able to access your service and I can see you have been able to book an appointment to get this issue resolved. Please let us know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team

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