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Booking Engineer to move Socket

StephenBrown81
Joining in

Dear Virgin,

I moved into a property a few months ago and would like to move the router socket from one room to another? Please could someone contact me to arrange this.

Thanks

Stephen

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi Stephen,

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Paul_DN
Forum Team
Forum Team

Hi StephenBrown81,

Thank you for reaching out to us in our community and welcome, as advised by newapollo the request to move your connection point is a a call out and is chargeable as a one off £25, I will be happy to arrange this for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

Paul_DN
Forum Team
Forum Team

Hi Stephen,

Thanks for joining me in a private chat, as advised I have now arranged a technician for your box relocation, if this isn't suitable for any reason and you need to reschedule or cancel, you can do this Via your Online Account.

If you do need any further help in the meantime, please do not hesitate to reach back out.

Regards

Paul.