on 01-08-2022 10:58
Dear Virgin,
I moved into a property a few months ago and would like to move the router socket from one room to another? Please could someone contact me to arrange this.
Thanks
Stephen
on 02-08-2022 00:04
Hi Stephen,
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 05-08-2022 10:52
Hi StephenBrown81,
Thank you for reaching out to us in our community and welcome, as advised by newapollo the request to move your connection point is a a call out and is chargeable as a one off £25, I will be happy to arrange this for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.
on 11-08-2022 12:50
Hi Stephen,
Thanks for joining me in a private chat, as advised I have now arranged a technician for your box relocation, if this isn't suitable for any reason and you need to reschedule or cancel, you can do this Via your Online Account.
If you do need any further help in the meantime, please do not hesitate to reach back out.
Regards
Paul.