Virgin Media Community

[xRedVixen96x]

Is there any way to book an engineer without having to phone? 

[Tudor]

Please let us know what is you problem? We can the best advise the course of action.

[xRedVixen96x]

I don't have a wall socket anywhere for my broadband

[-tony-]

wait here and VM should sort something

in the mean time

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[xRedVixen96x]

Yeah I don't have a box outside mine and all cables that run inside to outside are going up the walls outside to the aerial. I have a NTL and BT socket but both are too small for the cable 🤷‍♀️

[-tony-]

an NTL socket sounds useful can you post a photo

[xRedVixen96x]

 unfortunately I wasn't able to upload as the file was too big so I've had to use a Google image 🤷‍♀️ but this is what I have

[-tony-]

reduce the image size - that is a phone socket - you mention an NTL box or socket - what is that

[xRedVixen96x]

 okay was able to attach photo.. this is the NTL box, it's the same as my bt one where I had my broadband connected to but had an adaptor which my cable went into. Where as VM cable is slightly bigger and doesn't fit.

[-tony-]

ok - so thats also a phone box and not what you want need - maybe the cable for BB has been removed - worth following the wires from that box outside - it should go to an external box see if there is a thicker coax cable - if there is follow that if it goes inside

if all that is fruitless then you need a tech - try this

pre-installation and delivery team on 0800 052 1734