on 22-01-2022 09:33
on 22-01-2022 14:12
Hi @xRedVixen96x.
Welcome to the Community.
Sorry to hear your install hasn't been successful today. You will need an engineer to come and install an isolator plate for your equipment. Please look out for my PM and we'll get that booked for you.
on 22-01-2022 09:43
Please let us know what is you problem? We can the best advise the course of action.
on 22-01-2022 09:50
I don't have a wall socket anywhere for my broadband
on 22-01-2022 09:53
wait here and VM should sort something
in the mean time
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
on 22-01-2022 10:06
Yeah I don't have a box outside mine and all cables that run inside to outside are going up the walls outside to the aerial. I have a NTL and BT socket but both are too small for the cable 🤷♀️
on 22-01-2022 10:08
an NTL socket sounds useful can you post a photo
on 22-01-2022 10:55
unfortunately I wasn't able to upload as the file was too big so I've had to use a Google image 🤷♀️ but this is what I have
on 22-01-2022 11:01
reduce the image size - that is a phone socket - you mention an NTL box or socket - what is that
on 22-01-2022 11:19
okay was able to attach photo.. this is the NTL box, it's the same as my bt one where I had my broadband connected to but had an adaptor which my cable went into. Where as VM cable is slightly bigger and doesn't fit.
on 22-01-2022 11:43
ok - so thats also a phone box and not what you want need - maybe the cable for BB has been removed - worth following the wires from that box outside - it should go to an external box see if there is a thicker coax cable - if there is follow that if it goes inside
if all that is fruitless then you need a tech - try this
pre-installation and delivery team on 0800 052 1734