I need to book an engineer to come out and install a virgin wall socket in my flat. I have made completely sure that there isn't one installed already, nor are there any other compatible alternatives anywhere in the property.
I've spent two and a half hours (and counting) on hold trying to resolve what seems like quite a straightforward problem. Severely unimpressed.
And I can say with some certainty that Virgin's hold music will haunt my dreams tonight.
Although people are still reporting getting through fine at other times with no long waits. Took just 20’ for me one midweek afternoon recently.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
A VM person should pick this up here and respond, but it can take several days or up to a week for them to get here.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.