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Book an engineer install

MikeGoose
Joining in

I have recently had a Virgin broadband box delivered and selected self install. 

Presumed it would plug straight into standard phone line.

I have some wires that had been cut off in the living which i presume is where the old box was connected to.

How do i book an engineer to install a new connection box?

I have looked online but cant seem to find how to do it

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person
Call the .... Pre-installation and delivery team on.. 0800 052 1734 they should be able to sort it.

If there is no answer there try calling the helpline free on 150 VM line - or 0345 454 1111 others (- national rate) and they should be able to book it

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.