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Black cable reroute

ClaireMac610
Tuning in

‎24-09-2021 08:32 - edited ‎24-09-2021 08:33

I need help! I need my black cable re-routing as we've had some building work done and it's now dangling in mid-air, making my connection vulnerable. Policy, apparently, is that it doesn't get moved unless its damaged.  How do I get this resolved? I did post this on the Tech Chatter board, but aside from being told someone would be in touch in a few days I've heard nothing. Thanks in advance!

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎24-09-2021 10:02

You can have it moved for £25, a non-fault fallout fee. Best to wait for a VM staff member to get to your post and they will be able to arrange it for you.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Serena_C
Forum Team (Retired)
Forum Team (Retired)

on ‎27-09-2021 12:37

Hi @ClaireMac610

 

Welcome back to our Community Help Forum 🙂

 

Thank you for making this post regarding rerouting your black cable. I would be happy to arrange this for you, the non-fault call out fee is £25. Let me know if you are okay with this and we can proceed from there.

 

Kind regards,

Serena

ClaireMac610
Tuning in
In response to Serena_C

on ‎27-09-2021 12:39

Hi Serena, 

It's been dealt with, thank you.  David from the Tech team has been in touch and a visit has been arranged. 

Kind regards, 

Claire 

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to ClaireMac610

on ‎29-09-2021 13:27

Hi ClaireMac610,

Thank you so much for letting us know, glad to hear this was sorted 🙂
Zoie

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