on 09-08-2021 19:42
Hi
We received our nee modem today and the WiFi light is on but the base light is flashing green. We have no internet, we checked all cable and cannot get through to customer care. Without WiFi a week now. Does anyone know how we can solve this?
thanks in advance
on 09-08-2021 20:07
on 09-08-2021 20:53
It’s a hub swap. I was trying to get through all day today. I will try again tomorrow. Thank you for your reply 🙏
on 09-08-2021 21:03
on 12-08-2021 13:30
Hi @Joannaconway.
Welcome to our community forums and thank you for you first posts.
Sorry to hear you have been having hub issues since your hub swap. We can understand this is not ideal and we want to do our best to help. I have been unable to access your account via forum details. Is the issue ongoing today? Have you been able to reach regarding this since posting? If so what was discussed?
Thanks,