I’ve just received my Hub 3 in my new flat but i have no Virgin Media socket. All I can see is a BT phone socket. Does an engineer need to come go fix this? Or can I connect to the phone socket using the cable provided?
BT & Virgin use totally different networks. Virgin uses either coaxial or fibre to feed the house, usually from a brown or grey outside box at ground level. Most installations still have a Siamese “shotgun barrel” type cable coming in, with a single coax either straight through the wall, or tacked along it to the required entry point. We see a lot of cases on here where the internal wall box has been removed & just the coax cable end is left.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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I'm so sorry to hear this and I understand how frustrating this must be. I'll happily get this sorted for you. I'm going to send you a PM so we can sort the cancellation, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received.