BROADBAND ORDER BLUNDER

[ChrisOrchy]

Please help someone as the phone lines where terrible!

just placed an order for broadband and was awaiting the confirmation email with the contract in ect… 

I didn’t receive the confirmation email because I accidentally miss typed my email address, therefore I can’t register to virgin media and I can’t collect my broadband kit because I don’t have the barcode.

i also don’t have account number. 
Can you please try to resend the confirmation email to the original email so i can collect my kit.

[Kath_F]

Hi ChrisOrchy, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you mis-typed the email. We can certainly get this updated on your account for you. 

I will need to confirm some information with you to allow me to locate your account and get things updated. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi ChrisOrchy, 

Thanks for coming back to me via private message. 

I'm happy to hear things are sorted for you although I am sorry to hear about the roundabout way things were done. 

If you have any further issues going forward, please let us know. 

Thanks,