Yes that is right the reason being that Virginmedia does not use the same cabling as OpenReach, they run their own cables from the Virginmedia Green boxes to the premises. Have a look op the outside of your premises from a brown / grey box that may be marked Virginmedia, NTL, Telewest or Blueyonder, inside there may be white boxes again marked with one of the companies listed previously. Do not worry if there is no equipment as a few days before you install an external engineer will run external cable ready for the install day where there will be a box installed outside and internal connection too.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks