Availability - neighbours on both sides can have Virgin, why can’t I?

[Hanky1510]

Hi,

I have just moved into a new property and gone to transfer my account however my property doesn’t appear on the drop down list. I have tried to contact Virgin to see why this is but just seem to get a computer says no answer. My next door neighbour’s property isn’t even 5 meters away from mine so it doesn’t make any sense. 

the infrastructure is obviously in place on the street and I’d love to keep my service.

thanks in advance

[Gareth_L]

Hello Hanky1510.

Thanks for your first post and welcome to our community.
Sorry to hear your new property is not showing on our network.
I'd like to investigate this for you as we can raise this and see if it's possible to get you connected.
If you don't mind, I'll need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[Gareth_L]

@Hanky1510 

Thanks for those details.

I believe you've had a positive call about getting your new property connected.

Please let us know how everything goes.

Gareth_L