Area 22 broadband down

[Koolmacher]

Service stopped at approximately 09:30 this morning but according to Virgin's service status everything is ok which it isn't! My wife is trying to work from home. Ran through all the checks 3 times made no difference how do I report the fault?

[Tudor]

Did you check on phone or web page, phone is much better.

Check with Area faults on  www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150 The phone goes down to post code level.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[BrianY]

So which part of the country are you covered by area 22?

Bearing in mind area coverage is down to billing.

Leeds West Yorkshire (area 22)

[Koolmacher]

Washington Tyne & Wear

[Koolmacher]

It's back on now 👍

[Corey_C]

Thanks for your reply and update, Koolmacher,

Glad to hear it's back on now. 

Cheers,

Corey C