on 31-08-2021 14:51
As title really, are we aloud the hub 4 yet, without gig1 or an invite for it?
on 31-08-2021 14:53
No.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 31-08-2021 14:57
The Hub 4 is DOCSIS 3.1 standard kit, & is a requirement for 1Gb as additional downstream/upstream data channels are utilised.. It is only being issued outside of the 1Gb upgrade if there are known issues that can be resolved by its use
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 31-08-2021 15:22
There is not advantage (and in some cases, a disadvantage) to using a HUB 4 unless you require one.
Hub3 is perfectly fine for people on 500mbps and below plans.
Hub2 is perfectly fine on the lower plans.
on 31-08-2021 17:06
Hub3 will also work on 600mbps, my 500 plan was upgrade some time ago to this, although I now have a Hub4 on a 1G plan because it actually turned out to be cheaper.
on 31-08-2021 17:31
I'm on the 350 package and the Hub 4 was fitted as standard, the engineer that did the install said that they were only fitting Hub 4's to new install's.
on 01-09-2021 18:05
With any luck virgin will reply and give me an official answer 🤞🏻
on 01-09-2021 19:03