Are my power levels good?

[Anonymous]

32	387000000	5.699997	40.366287	QAM256	32
33	395000000	5.400002	38.983261	QAM256	33
34	403000000	5.699997	40.366287	QAM256	34
35	411000000	5.000000	38.983261	QAM256	35
36	419000000	5.300003	38.983261	QAM256	36
37	427000000	4.800003	38.983261	QAM256	37
38	435000000	5.300003	40.366287	QAM256	38
39	443000000	5.000000	38.983261	QAM256	39
40	451000000	5.199997	40.366287	QAM256	40
10	211000000	7.400002	40.366287	QAM256	10
11	219000000	7.199997	40.946209	QAM256	11
12	227000000	7.099998	40.366287	QAM256	12
13	235000000	6.900002	40.946209	QAM256	13
14	243000000	6.500000	40.366287	QAM256	14
15	251000000	5.500000	40.366287	QAM256	15
16	259000000	6.099998	40.366287	QAM256	16
17	267000000	6.199997	40.946209	QAM256	17
18	275000000	6.699997	40.946209	QAM256	18
19	283000000	6.900002	40.366287	QAM256	19
20	291000000	7.300003	40.946209	QAM256	20
21	299000000	7.500000	40.366287	QAM256	21
22	307000000	7.400002	40.946209	QAM256	22
23	315000000	6.800003	40.366287	QAM256	23
24	323000000	6.900002	40.366287	QAM256	24
25	331000000	6.699997	40.946209	QAM256	25
26	339000000	7.300003	40.366287	QAM256	26
27	347000000	7.199997	40.946209	QAM256	27
28	355000000	7.199997	40.366287	QAM256	28
29	363000000	6.300003	40.366287	QAM256	29
30	371000000	6.000000	40.366287	QAM256	30
31	379000000	5.400002	38.983261	QAM256	31

[Anonymous]

These are being used with a gig1 connection on a Hub4 

These are downstream stats only I can give upstream if needed

I'm the 2nd furthest away from the cabinet exchange (about 20-30second walk to it)

[Adduxi]

Those stats are fine.  Why are you asking?  Do you have broadband issues?

[Anonymous]

A virgin employee on this forum private messaged me suggesting after their tests my downstream might be too low and I have to give over some info for an engineer to come over

I've already said on that post that ethernet is perfect but WiFi is all over the place and after doing a lot of reading I've concluded that the hub4 itself is inadequate (who launches a hub specifically for gig speeds but has WiFi 5 instead of 6 lol tf?)

I just want the new Hub 5 and be done with it ..(though early reviews are starting to suggest that hub is also inadequate) 

So I'm leaning toward just buying a router at this point but I shouldn't have to buy a £100+ router to get adequate service that is costing £62/month 

[Adduxi]

The DS range is -6 to +10 so your stats are fine.

As for the Hub 5, it's still in "sort of trial" soft launch, and tbh best avoided at this time until the firmware is fully debugged.

It's fine in modem mode by all accounts.

[-tony-]

---

@Anonymous wrote:

A virgin employee on this forum private messaged me suggesting after their tests my downstream might be too low and I have to give over some info for an engineer to come over

I've already said on that post that ethernet is perfect but WiFi is all over the place and after doing a lot of reading I've concluded that the hub4 itself is inadequate (who launches a hub specifically for gig speeds but has WiFi 5 instead of 6 lol tf?)

I just want the new Hub 5 and be done with it ..(though early reviews are starting to suggest that hub is also inadequate) 

So I'm leaning toward just buying a router at this point but I shouldn't have to buy a £100+ router to get adequate service that is costing £62/month 

---

possibly but have you done anything with the hub4's wifi settings 

assuming you dont have pods

1 - split the wifi bands

2 - turn off intelligent wifi

3 - get something like inSSIDer to look at the channels being used around you and choose ones that are not busy

i agree the wifi on all VM hubs is not great but the 4 is not a disaster - slightly better than the 3 imo - if non of the above helps then  a 3rd party router or mesh system will answer all your wifi need - its a one off purchase and worth it

[Serena_C]

Hi @Anonymous

Welcome back to our Community Help Forum 🙂

Thank you for making this post regarding your power levels, I can confirm your power levels are in spec. Sorry to hear you are experiencing WiFi issues, I have ran diagnostics on our systems and there were no issues showing.

Please perform a Pinhole reset on your Hub by following these exact instructions:

Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Let me know how your WiFi is working after this.

Best wishes,

Serena