Appointment not showing up on app

[Mfinch_123]

I have an appointment rescheduled for Sat 11th June after a no show appointment a few weeks ago.

I got an email confirmation on for the appointment but on the app and on the VM website there isn’t any appointment/orders.

I have already had this appointment moved twice so are they going to turn up?

thanks

[jbrennand]

Appointments can take a day or so to appear on the account webpage Keep checking but if it doesnt appear start worrying..

Is this for a new install ? If it is - dont cancel any current contracts with another ISP until VM is installed and working to your satisfaction

[Mfinch_123 · Accepted solution]

Hi,

I rearranged this appointment last week, so I’m guessing I will need to start chasing them again.

this is a new instal and they have already not turned up twice.

[jbrennand]

Oh dear..... this is becoming a recurring issue on here.

See this tail of woe for example......

- see John’s excellent précis of the situation in message 18 here…

https://community.virginmedia.com/t5/QuickStart-set-up-and/Multiple-Failed-Installations-zero-commun...

And re any Install compensation - see Tony’s excellent advice in message 7 here….

https://community.virginmedia.com/t5/QuickStart-set-up-and/Join-the-club-FAILED-INTERNET-INSTALLATIO...