cancel
Showing results for 
Search instead for 
Did you mean: 

Appalling Service

Ramsay_tindal
Joining in

I started my complaint at  four o’clock this afternoon. By the time I felt I was getting no response from the online team, I called and was informed that the office was closed, a full two hours later. Can this service be any worse? 

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

What are the issues you're having? Maybe able to get some help on here but you've not explained the problem you're trying to solve.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

carl_pearce
Community elder

@Ramsay_tindal wrote:

I started my complaint at  four o’clock this afternoon. By the time I felt I was getting no response from the online team, I called and was informed that the office was closed, a full two hours later. Can this service be any worse? 


2 hours?

Some customers have to wait months for a resolution to their issues.

spell
Knows their stuff

But for today they have avoided a complaint and they struggle on