Virgin Media Community

[Abigail24]

Hub 3 all set up and working with other devices. But app says not connected etc? 

[Client62]

VM Connect app has a mind of it own & frequently fails to connect.

You can connect to the Hub at http://192.168.0.1 

The Hub's menu password is on a sticker on the bottom side of the Hub ( i.e. it is not the WiFi password )

[Ashleigh_C]

Hi there @Abigail24 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We are so sorry to hear that the connect app has not been working for you and thank you to Client62 for their help here so far, have you been able to access the settings page via the address provided? 

Have you tried clearing the app data and cache as well uninstalling and reinstalling the app? 

Thank you.